Never miss a request.
Never lose a tenant.
OPIS handles maintenance coordination across SMS, email, and voice. Routes to your staff first. Bilingual. 24/7. $4 per door per month.
See OPIS in action. 2 minutes.
Real system. Real work orders. Real routing decisions. Watch OPIS process maintenance requests across SMS, email, and voice in a live production environment.
Read full transcript
0:00 OPIS by RealtyTechFlow. Operations Intelligence System. Bilingual. 24/7.
0:12 The Challenge. Manual coordination is breaking down. Texts at 2AM. Emails buried in spam. Language barriers. No single source of truth. Four problems every property manager knows.
0:45 The Solution. One system. Three channels. Zero missed requests. SMS. Email. Voice intake.
1:00 Channel 1: SMS. Live system: Work order REQ-1773860297134. Plumbing. Priority P0. Internal Maintenance Staff assigned. Closed in under 60 seconds.
1:15 Channel 2: Email. Email classification demo. Category: Structural. Priority P1. Vendor auto-assigned from the email content.
1:30 Channel 3: Voice. Call transcribed. Work order queued. English or French, same workflow. Voice request REQ-1772984453210. Plumbing. P2. "Well, my tap is leaking. I need a price now." Works in English and French. OPIS detects language automatically.
1:39 Intelligent Routing: Triage Engine. Every request classified and routed. Zero manual decisions. Request timeline: created, triaged, routing decision, vendor assigned. All automated, all in under 2 minutes. Business hours: Route to internal maintenance staff. After hours: Route to external vendors.
1:57 Bilingual by Design. French tenant? OPIS understands. Language detected, classified, and routed automatically. "Il y a une fuite dans la salle de bain. Besoin d'aide." French detected. Plumbing. P1. Identity resolution triggered.
2:15 Command Center. Full visibility. From one place. 50 active requests. SLA status. Priority queue. All live.
2:24 Production Results. Automation that works. 90% of requests handled without human intervention. Under 2 minutes average response time. $4 per door per month.
2:33 OPIS by RealtyTechFlow. Never miss a request. Never lose a tenant. Operations Intelligence System. Bilingual. 24/7.
Manual coordination is breaking your operation.
Property managers report spending 15 to 30 hours per week on maintenance coordination alone. Every missed request risks a tenant. Every delayed response costs money.
Texts at 2AM
Tenants text at all hours. Nobody is there to respond. Requests pile up until morning, SLAs breach overnight, and tenants feel ignored.
Emails Buried in Spam
Maintenance requests get lost in inboxes nobody checks. By the time someone finds them, the leak has become a flood.
Language Barriers
French-speaking tenants get misrouted or ignored entirely. In Quebec, Bill 96 makes bilingual service a legal requirement, not a nice-to-have.
No Single Source of Truth
Spreadsheets, text threads, emails, phone logs. Nothing connects. When the owner asks "what happened with unit 204?" you are digging through five systems.
One system. Three channels. Zero missed requests.
OPIS captures every maintenance request regardless of how it comes in. AI classifies it, assigns priority, and routes it to the right person. Your staff gets it first during business hours. Vendors get it after hours or for specialized work.
SMS
Tenants text their issue. OPIS reads it, classifies the category and priority, and routes it to your staff. Under 60 seconds from text to work order.
Incoming emails are parsed by AI. Category, priority, and vendor assigned automatically. No human reads the email first. The system handles it.
Voice
Calls transcribed in English or French. Work orders created and queued instantly. Same intelligent workflow regardless of language.
See OPIS handle real requests.
These are real work orders processed by OPIS in a production test environment. Click each channel to see how it works.
Request Number
REQ-1773860297134
Description
"Kitchen sink leaking badly. Water on floor. Need help now."
Category
Plumbing
Intake Channel
sms
Tenant
Sarah Mitchell
Routed To
Internal Maintenance Staff
Request Number
REQ-1771269232602
Description
"Crack in bathroom wall expanding. Started two weeks ago, getting worse."
Category
Structural
Intake Channel
Tenant
James Rodriguez
Routed To
External Contractor (licensed)
Timeline
triaged via email → routing decision → vendor assigned. All automated, all in under 2 minutes.
Request Number
REQ-1772984453210
Description (transcribed from voice call)
"Well, my tap, my, my tap is leaking. I need a price now."
Category
Plumbing
Intake Channel
voice
Tenant
Anjola Kabajuvu
Language Detected
English
Note
Works in English and French. OPIS detects the language automatically and triggers the same intelligent workflow.
Every request classified and routed. Zero manual decisions.
Request created
Received via integration
Triaged
Category: Plumbing. Priority: P1.
Routing decision
Business hours: Route to internal maintenance staff
Vendor assigned
Internal Maintenance Staff notified via integration
All automated. All in under 2 minutes. Zero manual decisions.
French tenant? OPIS understands.
Incoming request (French)
"Il y a une fuite dans la salle de bain. Besoin d'aide."
OPIS action
Language detected. Request classified as Plumbing, P1. Identity resolution triggered (unknown sender). Queued for follow-up. Same workflow as English requests.
Critical for Quebec operations (Bill 96 compliance). OPIS is the only maintenance coordination system with built-in bilingual support.
Full visibility. From one place.
Active requests, SLA status, priority queue. Every request tracked from intake to resolution. One dashboard for your entire portfolio.
| Request | Status | Priority | Tenant | Vendor | SLA |
|---|---|---|---|---|---|
| REQ-8934 | assigned | P0 | S. Mitchell | Internal Staff | On Track |
| REQ-8931 | assigned | P1 | J. Rodriguez | ABC Plumbing | On Track |
| REQ-8928 | escalated | P1 | A. Kabajuvu | Internal Staff | Breached |
| REQ-8925 | queued | P2 | M. Tremblay | Pending | On Track |
Automation that actually works.
Requests handled without human intervention
In production testing environment
Average response time
From intake to confirmation
Per door per month
Founding rate. No contracts. No setup fees.
Calculate your savings
Compare OPIS to hiring a full-time maintenance coordinator.
*Coordinator cost based on BLS median salary ($45,000 to $55,000) plus 30 to 40% burden rate for benefits, payroll taxes, training, and overhead. Midpoint estimate: $75,000/year fully loaded. OPIS pricing: founding rate of $4/door/month. No contracts. No setup fees. 30-day money-back guarantee.
How OPIS stacks up.
| Feature | OPIS | Property Meld | Vendoroo | Latchel |
|---|---|---|---|---|
| Price per unit/month | $4 (founding) | $3 to $5 | $5 ($400 min) | $3 + $500 setup |
| Contracts required | None | Annual | Annual | Annual |
| Routes to your staff first | Yes | No | No | No |
| Bilingual (EN/FR) | Yes | No | No | No |
| SMS intake | Yes | Yes | No | Phone only |
| Email intake | Yes | Yes | No | No |
| Voice transcription | Yes | No | No | Phone triage |
| Charges tenants | No | No | No | $25 to $35/call |
| Buildium integration | Yes | Yes | Lost (Oct 2025) | Limited |
| Full audit trail | Yes | Partial | Limited | Limited |
17 million rental units. No dominant platform.
North America has 17M+ rental units (US Census Bureau, CMHC) and no single maintenance coordination platform holds more than 3% of the market. The category is wide open.
Massive market, zero consolidation
The average PM company with 200+ doors spends $50,000 to $75,000 per year on maintenance coordination staff (intake calls, dispatch, follow-up, after-hours coverage). That is the budget OPIS replaces. At $4/door, a 200-door company pays $800/month instead of $4,000 to $6,000/month in coordinator salary. The savings sell themselves.
Competitive moat
OPIS is the only bilingual (English/French) maintenance system in North America. It is also the only platform that routes requests to your staff first, not directly to outside vendors. No competitor offers both. Vendoroo lost its Buildium integration in October 2025, stranding thousands of users with no migration path. Property Meld raised $7.5M but routes to vendors, skipping the staff layer entirely.
Production-ready today
This is not a prototype or a pitch deck. OPIS is a live system processing real maintenance requests across SMS, email, and voice. Full API integrations with Buildium, Rent Manager, Propertyware, and Rentvine. Command center dashboard with real-time tracking. Everything demonstrated in the product video above is running in production right now.
Pricing built to win the market
$4/door/month is a deliberate go-to-market decision. It undercuts every alternative in the category. No annual contracts. No setup fees. Month-to-month billing with a 30-day money-back guarantee. The pricing removes every objection a prospect could have. Low friction means fast adoption, fast word-of-mouth, and fast portfolio growth across a 17M-unit market where nobody owns more than a sliver.
Common questions.
OPIS connects directly to your existing property management software (Buildium, Rent Manager, Propertyware, or Rentvine) through their APIs. We handle the integration during onboarding. Your existing workflows, tenant data, vendor lists, and property records stay exactly where they are. OPIS reads from your PMS and writes back to it. No data migration. No duplicate entry. No disruption to your current operations.
Yes. You keep everything. Your current phone numbers, email addresses, and communication channels stay the same. OPIS layers on top of your existing setup. Tenants keep texting, emailing, and calling the same numbers they already have. OPIS intercepts and processes the requests behind the scenes. Nothing changes for your tenants or your team.
OPIS replaces your intake and dispatch function. The call center, the coordinator reading texts at 2AM, the person triaging emails, dispatching vendors, and chasing down open requests. That entire layer of intake staff goes away. Your maintenance technicians still do the physical repairs. Your property managers still oversee operations. But the phone calls, texts, emails, classification, routing, SLA tracking, and follow-up? That runs 24/7 on autopilot in English and French. Most PM companies with 50 to 500 doors either have someone doing intake part-time (pulling them off higher-value work) or nobody doing it at all, which is exactly why requests get missed and tenants leave. OPIS fills that gap at $4/door instead of $75,000/year for a coordinator.
Most companies are live within one week. We connect to your PMS, import your vendor list and property data, configure your routing rules (which requests go to staff vs. vendors, business hours, escalation thresholds), and run a test batch. You approve the setup, and OPIS starts handling live requests. No hardware to install. No software for your team to learn.
If OPIS encounters a request it cannot classify with confidence (unusual categories, ambiguous descriptions, or requests outside your configured scope), it flags it and routes it directly to your team for manual review. You always have full visibility and override control. OPIS never makes a decision you cannot see or reverse.
Yes. All data is encrypted in transit (TLS 1.3) and at rest. OPIS does not store tenant personal information beyond what is needed to process and route requests. We do not sell or share your data. Your PMS remains the single source of truth for all tenant and property records.
Cancel anytime. No contracts. No penalties. No exit fees. 30-day money-back guarantee on your first month. If OPIS is not working for you, you stop paying and go back to your previous process. Your PMS data is untouched.
OPIS works with Buildium, Rent Manager, Propertyware, and Rentvine. Integration is included at no additional cost. If your PMS is not listed, contact us. We are adding new integrations based on client demand.
In testing, SMS requests are classified and routed in under 60 seconds. Email and voice requests are processed in under 2 minutes. Response time varies based on request complexity, but OPIS works 24/7 with no breaks, sick days, or vacations.
Yes. OPIS is fully bilingual (English and French). It detects the language of incoming requests automatically and processes them through the same workflow. This is critical for Quebec operations where Bill 96 requires French-language services.
OPIS is designed for property management companies with 50 to 2,500 doors. The pricing scales linearly at $4 per door per month with no tier jumps or hidden fees.
See OPIS handle your maintenance in real time.
Book a live demo. We will show you OPIS processing real maintenance requests for your portfolio size and PMS.
Thank you!
We will be in touch within 24 hours to schedule your live demo.